Refund Policy
At Rootlet Academy, we want learners to be happy with their course experience. This Refund Policy explains when refunds may be available.
1. Refund requests
You may request a refund within 14 days of purchase by contacting us at support@rootlet.co.uk.
To help us process your request, please include:
Your full name
Your account email address
The course name
The purchase date
The reason for your refund request
2. Digital course access
Because our courses are digital products, refunds may not be available once a course has been accessed, watched, downloaded, or substantially used, unless there is a problem with the course or your legal rights apply.
3. When refunds may be approved
We may approve a refund if:
You purchased the wrong course by mistake and have not accessed it
You were charged more than once for the same purchase
The course is not available due to a technical issue we cannot fix
The course was materially different from its description
A refund is required under applicable consumer law
4. When refunds may not be approved
Refunds may not be approved if:
You have completed or substantially accessed the course
You changed your mind after using the course content
You shared your account or course access with someone else
You breached our Terms and Conditions
The refund request is made outside the refund period
5. Processing refunds
Approved refunds will usually be returned to the original payment method. Refund processing times may vary depending on your bank or payment provider.
6. Your legal rights
This Refund Policy does not affect any rights you may have under applicable consumer protection laws.
7. Contact
If you have any questions about refunds, please contact us at support@rootlet.co.uk.
