Rootlet Academy respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, create an account, enrol in a course, or contact us.
1. Information we collect
We may collect the following information:
Your name
Your email address
Account login details
Course enrolment and progress information
Payment-related information
Messages or enquiries you send to us
Website usage data, such as pages visited and device information
Cookie and analytics information
2. How we use your information
We use your information to:
Create and manage your account
Provide access to courses and learning materials
Process purchases and course enrolments
Respond to enquiries and support requests
Improve our website and services
Send important account or service updates
Protect our website from fraud, misuse, or security issues
Comply with legal and regulatory obligations
3. Payments
If payments are made through our website, payment details may be processed by a third-party payment provider. Rootlet Academy does not intentionally store full card details on our website.
4. Cookies
We may use cookies to improve your experience, remember preferences, analyse website performance, and support website functionality. You can manage or disable cookies in your browser settings, although some parts of the website may not work properly without them.
5. Sharing your information
We do not sell your personal information. We may share information with trusted service providers where necessary to operate the website, process payments, provide email services, host data, or comply with legal obligations.
6. How long we keep your information
We keep personal information only for as long as necessary for the purposes described in this policy, including account management, course access, legal obligations, accounting, and dispute resolution.
7. Your rights
Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, or object to the use of your personal information. You may also have the right to withdraw consent where consent is used.
8. Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no online system can be guaranteed to be completely secure.
9. Children
Rootlet Academy is not intended for children under 13. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it.
10. Contact
If you have any questions about this Privacy Policy or how your information is used, please contact us at support@rootlet.co.uk.
